A 99.9% Server Uptime
The benefit of setting up your very own hosting platform is that you don’t need to worry about compatibility – you set up a particular set of software applications in such a manner so as to be compatible with a particular set of hardware elements. The result is something significantly more solid and reliable, since there are fewer possible risks of failure. We’ve built our cloud hosting system atop proven hardware components together with a heavily customized version of Security–Enhanced Linux in an attempt to create an exceptionally secure environment for your own sites.
That’s why, with all our Linux hosting packages plans we offer a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on top–class hardware provided by Juniper. Also, on every single router, we have installed a firewall with an intricate set of rules to successfully sift out all questionable requests.
Thus, in all our datacenter facilities – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center as well as in our Australian data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are unsatisfied with our web hosting services, or if you find them inadequate, or if you decide that you should have a Linux VPS packages rather than a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you will retain complete control over your domains even if you close your hosting account with us.
24/7 Technical Support
We’ve diligently selected each member of our 24x7 support staff to make certain that we can offer you the very best technical support you can possibly get. Each of our techs has many years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. And they’re available to you 24–7–365 – you’ll be able to call them at any moment and they will reply back to you ASAP.
Their average support ticket response time is less than twenty minutes, whereas with many other hosting providers you are forced to wait around for days. Plus, we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to in under sixty minutes.