Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • We offer a one–hour response time guarantee for each support ticket or e–mail that you submit to the client support staff. We will quickly reply to all common enquiries and forward right away the case to our system administrators if further assistance is required. If you order the Administration Services package, we’ll complete any of the included server management tasks at a time that has been discussed with you beforehand.

  • Top quality support service

  • A Top–Notch Client Support Service

  • We’ll be available to you 24–7 to respond to any inquiries that you may have about our Online Control Panel or any of the applications that we have installed for your convenience on the server. In case you also need support tackling server admin procedures, you can have a glance at our Administration Services package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting services, plus installation and troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • We have provided our Online Control Panel with a comprehensive knowledgebase, which features comprehensive explanations of all its features and functions. Additionally, we have prepared detailed video tutorials that will further explain to you how to perform a certain operation or resolve a frequently encountered problem. All the instructional articles and the video tutorials are easily reachable from each Online Control Panel section through the Help and Videos buttons located in the upper right corner.