Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting packages isn’t separate from the web hosting account. It’s part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any given moment with just a couple of mouse clicks, without needing to sign out of your account. The ticketing system features a quick-search field, so you can find any ticket that you’ve already submitted, if necessary. Plus, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to tackle a given issue even before you send a ticket. The ticket response time is maximum one hour, which suggests that you can receive quick assistance at any time and in case our customer care staff recommends that you should do something inside your hosting account, you can do it on the spur of the moment without the need to sign out of the Control Panel.