There are a handful of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you select is a support ticket system. This is the least complicated channel of correspondence for different reasons. If no help desk support team representative is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably be received. You can also copy and paste large pieces of information without needing to worry about typographical mistakes, and in case a particular issue needs more time to be resolved or a number of responses have to be exchanged, all the information will be in the exact same place, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to contact your hosting provider is that they are typically separate from the hosting platform, which suggests that if you have to supply info or to follow instructions, you’ll have to use at least 2 different admin interfaces and this number can rise if you would like to manage a number of domain names. In addition, many web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our Linux hosting packages isn’t separate from the web hosting account. It’s part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any given moment with just a couple of mouse clicks, without needing to sign out of your account. The ticketing system features a quick-search field, so you can find any ticket that you’ve already submitted, if necessary. Plus, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to tackle a given issue even before you send a ticket. The ticket response time is maximum one hour, which suggests that you can receive quick assistance at any time and in case our customer care staff recommends that you should do something inside your hosting account, you can do it on the spur of the moment without the need to sign out of the Control Panel.