One-Hour Response Guarantee in Hosting
Our guaranteed max reaction time for any helpdesk ticket that you open or any email that you write is only one hour, even in case you contact us during weekends and official holidays. Irrespective of the essence of your question or issue, we’ll lend a helping hand instantly and will supply you with the needed info to solve any problem with your sites. The real reaction time commonly does not exceed 15-20 minutes, which suggests that you can just forget about waiting for hours to get an issue resolved or even worse than that – waiting a whole day only to get a response that more info is required whilst nothing’s sorted out. We’ll assist you without any delay merely because we understand exactly how valuable time can be in the dynamic Internet world. The sixty-minute reply time guarantee applies to any technical or billing query that you may have about our Linux hosting packages.