One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it improve user experience?
If you have a website, a problem might always crop up and it doesn’t automatically need to be associated with the hosting service. For instance, something can go wrong when you bring a web app up to date or some crucial data could be modified or erased mistakenly. No matter what the essence of the problem may be, you will have to contact the client care staff and request them to retrieve a backup or to help you fix the problem that you’re facing. How timely they will do it will determine the time that your websites will be unavailable. For given sites like social networks or e-commerce portals, a protracted outage often means losing visitors and money. Because of this, it is important for you to use the services of a web hosting company that offers not only a good customer care service, but also a well-timed one.
One-Hour Response Guarantee in Hosting
Our guaranteed max reaction time for any helpdesk ticket that you open or any email that you write is only one hour, even in case you contact us during weekends and official holidays. Irrespective of the essence of your question or issue, we’ll lend a helping hand instantly and will supply you with the needed info to solve any problem with your sites. The real reaction time commonly does not exceed 15-20 minutes, which suggests that you can just forget about waiting for hours to get an issue resolved or even worse than that – waiting a whole day only to get a response that more info is required whilst nothing’s sorted out. We’ll assist you without any delay merely because we understand exactly how valuable time can be in the dynamic Internet world. The sixty-minute reply time guarantee applies to any technical or billing query that you may have about our Linux hosting packages.