What does ?phone support? mean in the realm of web hosting?
In the event that you have ever had a hosting account before or you've dealt with any other kind of online service, you probably know from your own experience that for a lot of things it is better to talk to a live person over the phone than to exchange support tickets or e-mail messages. If you want to learn more about a specific service before you decide to purchase it or when something small has to be made, for example, it'll be much easier and quicker to do it real-time. When you can talk with representatives over the phone, it's also very likely that you're dealing with a real web hosting provider, not just a reseller. The type of support that you will get on the phone varies between different suppliers - from general matters to dedicated technical support. Typically the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech matters are handled via e-mail and tickets.
Phone Support in Hosting
Since we have live telephone support 14 hours per day, you are able to get in touch with us and consult with our customer support agents to learn more about any of the Linux hosting packages that we supply and make sure that our servers match the system requirements for your sites before buying anything. For your convenience, we have telephone numbers on 3 different continents so that you're able to call the one nearer to you - in the USA, the United Kingdom or Australia. If you're already a customer, you can call about general and billing issues, or even about some technical issues. If the issue is strictly technical or it can take more time to analyze, you will have to use our ticketing system, that will enable both you and our tech support team to monitor the information provided by both sides.